Support360 Command Center
Live operational view of open cases, queue pressure, SLA risk, escalations, exceptions, channel health and service workload.
Customer Service · Support Operations · Enterprise AI
Numerish Support360 Enterprise AI
Enterprise AI customer support with governed agent workspaces, omnichannel engagement, tenant-isolated knowledge, workflow approvals, exception handling and auditable event processing.
Product overview
One operating layer for customer support, service queues and governed resolution.
Support360 brings customer conversations, support cases, agent collaboration, knowledge, approvals, exceptions and service operations into a single role-aware environment. It is designed for Company, Practice and Government tenants while preserving strict tenant and resource ownership boundaries.
Support360 owns support cases and service workflows. ERP360 Order Tracker remains authoritative for order, payment, refund and provisioning status; Support360 correlates that context so agents can help customers without duplicating commercial state.
Domain workspaces
Operational workspaces built around how enterprise support actually runs.
Each workspace is scoped by tenant, brand, product, team, queue and permission so agents see only the resources they are authorized to operate.
Agent Workspace
Unified case context, conversation history, customer and product context, knowledge assistance, internal notes, tasks and governed response actions.
Queue & SLA Operations
Routing by tenant, brand, product, jurisdiction, language, channel, category, severity, skills, team and capacity with SLA visibility and escalation.
Approvals & Exception Workbench
Maker-checker approvals, restricted actions, low-confidence AI review, policy exceptions, failed connectors, SLA breaches, replay and dead-letter recovery.
Knowledge360 Operations
Tenant-isolated support knowledge with controlled publication, versioning, lifecycle, product context and retrieval boundaries for human and AI assistance.
Secure Omnichannel Gateway
Governed support intake with tenant binding, signed webhooks, replay protection, rate controls, attachment quarantine and evidence-preserving processing.
Connected support lifecycle
From customer contact to controlled resolution.
Support360 keeps operational state, approvals, notifications and evidence synchronized without turning the support workspace into the system of record for orders or payments.
01Engage & capture
02Route & prioritize
03Investigate & assist
04Approve, resolve & audit
ERP360 connection
Support operations connected to the wider Numerish control plane.
Support360 integrates with shared ERP360 services instead of recreating platform capabilities. Transactional state changes can participate in durable outbox/inbox processing, idempotency, audit history and downstream notifications.
Order Tracker correlationNotification360AI MonetizationKnowledge360Integration FabricIdentity & RBACAudit & OutboxAttachment Security
Enterprise controls
Designed for controlled, tenant-safe support operations.
AI-assisted service
AI improves agent speed without silently taking control.
Support360 can summarize cases, retrieve approved knowledge, suggest responses, classify and route work, identify SLA risk and assist with next-best actions. Human approvals and resource-scoped permissions remain authoritative for consequential actions.
Agent response assistance
Draft replies and suggested actions using tenant-authorized case and knowledge context.
Case intelligence
Summaries, categorization, priority suggestions, duplicate detection and contextual handoff support.
Governed knowledge retrieval
Use tenant-scoped Knowledge360 content with policy controls and auditable retrieval context.
Support360 Enterprise AI
Turn customer support into a governed enterprise operating function.
Evaluate Support360 for your service model, queues, support channels, knowledge structure, approvals and required ERP360 integrations.